Legal

Terms of Service

Effective Date: May 15, 2026

These Terms of Service ("Terms") govern your engagement with Elevate Ops ("we," "us," or "our"), a consulting practice operating at lv8op.com. By booking a discovery call, purchasing an engagement, signing a retainer, or otherwise using our services, you agree to these Terms.

If you do not agree, do not purchase or use the services.

1. Acceptance of Terms

You must be 18 or older to engage Elevate Ops. By submitting an intake form, paying an invoice, or attending a paid session, you confirm you have read and accept these Terms and our Privacy Policy and Refund Policy.

If you are engaging Elevate Ops on behalf of a company, you confirm you are authorized to bind that company to these Terms.

2. Services

Elevate Ops provides 1:1 operations and systems consulting. Current service offerings include:

Operations audits — a structured review of a client's current workflows, tooling, handoffs, and operating numbers, delivered as a written report.
Custom systems builds — written, individualized process maps, handoff definitions, and operating cadences built from intake responses and audit findings.
Accountability retainers — ongoing month-to-month engagements with scheduled check-ins, async support over agreed channels, and plan adjustments.
Multi-week sprints — defined-scope programs (e.g., 4-week, 8-week, 12-week) with a delivery schedule established at the start of the engagement.
AI scoping chat — a free pre-sale tool on the website that helps prospective clients articulate goals and identify which engagement type fits. Scoping chat is not a deliverable and does not constitute a consulting relationship.

All services are delivered digitally — video calls, written documents, and asynchronous messaging on agreed channels. Elevate Ops does not provide on-site operations management, equipment or software resale, or facility-based services.

3. Booking, Scheduling, Rescheduling, and No-Shows

Sessions are booked through our scheduling tool. The following applies to scheduled sessions inside any engagement or retainer:

Rescheduling: Sessions may be rescheduled up to 24 hours before the scheduled start at no cost. Inside the 24-hour window, the session counts as delivered unless we agree otherwise in writing.
No-shows: If a client does not attend a scheduled session and has not rescheduled per the above, the session counts as delivered. We will not unilaterally charge an additional fee; the session simply consumes its slot inside the engagement.
Late starts: If the client is more than 15 minutes late without communication, the session is treated as a no-show.
Elevate Ops rescheduling: If we need to reschedule, we will offer alternative times within 7 days. The session does not consume an engagement slot.

4. Payment Terms

Payment is processed by Stripe. We do not store payment card numbers.

One-time engagements (operations audits, single multi-week sprints) are paid in full at the time of booking unless a written split-pay arrangement is agreed in advance.
Retainer engagements are month-to-month. The retainer fee is charged on the same calendar day each month for the duration of the engagement. The first payment is due before the first session.
Failed payments: If a recurring charge fails, we will contact you. Sessions scheduled inside an unpaid period are paused until payment is resolved.
Currency: All fees are stated and charged in US Dollars.

5. Refunds

Refund terms are governed by our Refund Policy. Highlights:

14-day no-questions refund window on one-time engagements from the date of purchase.
Retainers may be cancelled at any time; the current month is prorated for unused weeks.
Multi-week sprints are refunded based on the percentage of the program delivered.

See the full Refund Policy for procedures and timelines.

6. Client Responsibilities

Effective consulting depends on the client. By engaging Elevate Ops, you agree to:

Complete intake forms honestly and completely. Plans built on incomplete or misleading intake will be limited in usefulness.
Communicate changes — team changes, schedule disruptions, tooling changes, business events — that may affect the engagement.
Follow through on agreed action items, or tell us early when something is not working so we can adjust the plan.
Provide a working email and reliable communication channel for the duration of the engagement.

Elevate Ops is not responsible for outcomes that result from inaccurate intake, undisclosed constraints, or unannounced changes to the agreed plan.

7. Disclaimer of Guarantees

Consulting outcomes vary. Elevate Ops does not guarantee specific results — including but not limited to revenue, margin, cycle-time, cost-reduction, productivity, or business-performance outcomes. Past client results referenced on the site or in scoping conversations are descriptive, not predictive.

You assume responsibility for your own operational, financial, and hiring decisions made in connection with the engagement.

8. Intellectual Property

Elevate Ops's materials: Our written methodology, audit frameworks, plan templates, written reports, and any proprietary documents we deliver remain our intellectual property. You receive a personal, non-transferable license to use your deliverables for your own benefit. You may not resell, republish, or distribute Elevate Ops materials to third parties.
Your data: You retain ownership of your intake responses, operating data, business context, and any information you provide. We use this material to deliver your engagement and to refine our methodology in aggregated, de-identified form. We do not sell client data.

9. Confidentiality

Both parties agree to keep confidential what is shared in the course of the engagement. We will not disclose client details, intake content, or session contents to third parties without your written consent, except as required by law or as needed to operate the service through named subprocessors (see Privacy Policy).

Likewise, you agree not to publish or share Elevate Ops's proprietary frameworks, written reports, or methodology documents outside your own use.

This obligation survives termination of the engagement.

10. No Legal, Tax, or Financial Advice

Elevate Ops provides operations and systems consulting. We do not provide legal, tax, accounting, or financial advice. We do not file, certify, or sign off on anything requiring a licensed professional, and we do not represent you to regulators, lenders, or counterparties.

For any matter requiring a licensed professional — including but not limited to legal questions, tax or accounting work, employment-law compliance, or financial planning — consult the appropriate licensed professional. See our Outcomes & Disclosure page for more.

11. Limitation of Liability

To the fullest extent permitted by law, Elevate Ops, its founder, employees, and contractors are not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the services. Our total aggregate liability to you for any claim arising out of the engagement is capped at the amount you paid Elevate Ops in the twelve months preceding the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Elevate Ops and its founder from any third-party claims, damages, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of deliverables; or (c) your operational, financial, or hiring decisions made during or after the engagement.

13. Termination

Either party may terminate an engagement:

One-time engagements: Refund handled per the Refund Policy. Deliverables already provided remain yours under the license in Section 8.
Retainers: Cancel at any time. The current month is prorated. No notice period required, though a short email is appreciated so we can close out cleanly.

Elevate Ops may terminate an engagement for non-payment, abusive communication, or a request that falls outside our scope (e.g., legal, tax, or regulated professional advice). In those cases we will refund any unused balance per the Refund Policy.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute that cannot be resolved through good-faith discussion will be brought in the state or federal courts located in Florida. Both parties consent to personal jurisdiction in that venue.

15. Contact

For legal notices, questions about these Terms, or to start a refund or cancellation:

Email: support@lv8op.com Entity: Elevate Ops

We respond to legal and support email within 2 business days.